LANDLORDS INFORMATION

What Xpress Property Rentals Offers You

I am passionate about exceptional customer service and am driven by absolute professionalism.

I have been both a landlord and a tenant; therefore do understand the frustrations that may occasionally occur.

I offer robust systems, processes, communication, and integrity.
 

When Will We Release The Money To You?

To help you save even more money, we will release net funds collected to your nominated account on the 1st and 15th of each month. Your Bank will thank you for it.
 

Marketing – Property For Rent

Your vacant property is marketed by our own website, Trademe, local newspapers and also Property For Rent Reports which are distributed at Open to View times as well as email.

The most valuable advertisement however, is word of mouth. I have extensive contacts within the Southland community and relevant larger employers who source quality rental accommodation for employees.

Open to view schedules are available from your property manager and also while prospective Tenants view properties. This is where our screening process begins.

Application forms and credit check permission signatures are collected at this junction. Processing of an application could be completed on the spot should the situation call for it – minimum fuss and disruption.


Bond

A maximum of 4 weeks rent is collected on your behalf as bond prior to activation of any tenancy on your behalf. (We recommend 3 weeks). This bond is held by the Department of Building & Housing for the duration of the tenancy. To release the bond to the vacating tenant they must first ensure all rent is paid in full as at vacate date and they are required to present the property at the final inspection in accordance with our “Vacate Property Policy”. Any discrepancies in cleaning / presentation may be rectified by the tenant within 48 hours or alternatively Xpress Property Rentals or the Investor / Landlord and costs are recovered directly from the bond held.

Inspections

Initial and vacate inspections are free of charge. Subsequent inspection occur on a three month cycle.Fees may be applicable depending on the level of service you require. Reports with photographs and recommendations are sent electronically to your nominated email address.

Rent Collection / Arrears

All rent is paid electronically by automatic payment to our bank account. We have a zero tolerance policy to rent arrears. Should this occur, we communicate the lapse with an e-txt followed by a phone call. Should there be no communication from the Tenant within 24 hours, a 14 day letter to rectify is placed either: 1/ In the tenants’ hand 2/ In the mail box 3/ Attach to the main door. Should there be no communication on day 3, the appropriate application is made to Mediation or Tribunal for settlement.


Rent Review

Xpress Property Rentals shall refer to the market rent schedule available from Department Of Building & Housing to ensure you are receiving the best possible return for your investment.


Maintenance

We offer a full maintenance service alongside honest, qualified and experienced contractors. Request forms are available online.